FAQ

Q: Do you ship internationally?

A: We do! If your country is not listed at checkout, please send us an email at contact@reveriepuzzles.com.au and we will see what we can do!

Unfortunately, we are currently unable to deliver to Canada as Australia Post has temporarily suspended all services to Canada since 27th November 2024. Shipping will resume once the suspension is lifted. 

Q: Why are your puzzles priced higher than other ones with the same piece count on the market?

A: As a relatively new business, we are starting out with small batches and do not have the large volume that other large puzzle companies have to achieve huge discounts with the manufacturer.

We also pride ourselves in recognizing and appreciating the work of all the amazing artists whose designs we have used as well as authors whose works have inspired some of the designs we have, and thus ensure that we compensate all of them fairly for their time and effort.

Q: Oh no, I think my puzzle has a missing piece!

A: Ah, this is definitely every puzzler's worst nightmare!

Missing pieces often go astray during unboxing or during the piecing process. Missing pieces are commonly found left behind in the original packaging, caught onto the sleeves of the clothes you were wearing when puzzling, under rugs or furniture, chewed on or swiped off the surface by a pet or a child or vacuumed by accident.

We would very much appreciate if you could please check all of these places and ensure that you have completed the entire puzzle before assuming pieces are missing.

If you are sure that the missing piece(s) have not been misplaced, please fill out the missing piece form here.

If you have lost or misplaced it during puzzling or received or bought it from a second hand shop, we are more than happy to try our best to locate a replacement piece and send them out to you for a small fee to cover postage costs.

Question not answered? Email us at contact@reveriepuzzles.com.au and we will get back to you as soon as possible!