Shipping & Delivery
All orders are dispatched from Geelong, Victoria, Australia. We will aim to process and ship all orders within 3 business days. Upon dispatch, you will be sent a notification email containing a tracking number.
Domestic shipping within Australia
All Australian orders are shipped via Australia Post for a flat rate of AUD10 (standard shipping) or AUD15 (express shipping). We offer free standard delivery for all Australian orders over AUD125.
In general, standard delivery takes 2 to 6 business days whereas express delivery takes 1 to 3 business days depending on your location. Please note that there might be delays due to the pandemic and during busy periods such as Christmas and the New Year. You can use Australia Post's postage and delivery time calculator to get an estimate using your postcode.
All prices displayed are inclusive of GST.
International shipping: US (except HI, AK)
We are pleased to announce that we are now keeping a limited amount of inventory of new release puzzles and restocks in a fulfillment centre in the US.
If all the puzzles in your order are in stock at the US fulfillment centre, domestic shipping rates within the US will apply. Shipping fees start from AUD25 and are capped at AUD30 or AUD40 depending on which state you are in.
If any puzzle in your order is not stocked or out of stock at the US fulfillment centre, your entire order will ship from Australia and international shipping rates will apply. Rates start at AUD30 for one puzzle, increases based on the number of puzzles ordered and is capped at AUD60.
Please note that the US fulfillment centre only ships to customers within the US. Due to high fees charged by the centre to ship to Hawaii and Alaska, orders from these states will ship from Australia.
International shipping: EU
All European Union (EU) shipments will be sent from Australia. Rates start at AUD35 for one puzzle, increases based on the number of puzzles ordered and is capped at AUD80.
For all orders shipped to countries within the EU with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and strive to make the checkout process as easy and transparent as possible.
If your order exceeds this value, VAT will not be collected at checkout. All fees will be payable by the customer upon delivery.
International shipping: UK
All UK shipments will be sent from Australia. Rates start at AUD35 for one puzzle, increases based on the number of puzzles ordered and is capped at AUD80.
For all orders with a total value under £135 (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery.
If your order exceeds this value, VAT will not be collected at checkout. All fees including but not limited to, VAT customs and import duties will be payable by the customer upon delivery.
International shipping: Everywhere else except US
All orders will be sent from Australia and international shipping rates will apply.
For Canada and Asian countries, rates start at AUD30 for one puzzle, increases based on the number of puzzles ordered and is capped at AUD60.
For all other countries, rates start at AUD35 to AUD40 for one puzzle, increases based on the number of puzzles ordered, as is capped at AUD80 to AUD100 depending on your location.
Please note that the customer is responsible for any VAT, customs, duties and fees that may apply upon arrival in your country. If you are ordering from outside Australia, the prices of the puzzles do not include any of the applicable taxes or duties in your country.
We are working hard to get our puzzles ready to be shipped to more countries, so please stay tuned! If your country is not available at checkout, please send us an email at contact@reveriepuzzles.com.au to organise a quote.