Shipping & Delivery

All orders are dispatched from Geelong, Victoria, Australia. We will aim to process and ship all orders within 3 business days. Upon dispatch, you will be sent a notification email containing a tracking number.

Domestic shipping within Australia

All Australian orders are shipped via Australia Post for a flat rate of AUD10 (standard shipping) or AUD15 (express shipping). We offer free standard delivery for all Australian orders over AUD125.

In general, standard delivery takes 2 to 6 business days whereas express delivery takes 1 to 3 business days depending on your location. Please note that there might be delays due to the pandemic and during busy periods such as Christmas and the New Year. You can use Australia Post's postage and delivery time calculator to get an estimate using your postcode.

All prices displayed are inclusive of GST.

International shipping: EU

All European Union (EU) shipments will be sent from Australia. Rates start at AUD35 for one puzzle, increases based on the number of puzzles ordered and is capped at AUD80.

For all orders shipped to countries within the EU with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and strive to make the checkout process as easy and transparent as possible.

If your order exceeds this value, VAT will not be collected at checkout. All fees will be payable by the customer upon delivery.

International shipping: UK

All UK shipments will be sent from Australia. Rates start at AUD35 for one puzzle, increases based on the number of puzzles ordered and is capped at AUD80.

For all orders with a total value under £135 (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery.

If your order exceeds this value, VAT will not be collected at checkout. All fees including but not limited to, VAT customs and import duties will be payable by the customer upon delivery.

International shipping: Everywhere else

All orders will be sent from Australia and international shipping rates will apply.

For USA, Canada and Asian countries, rates start at AUD30 for one puzzle, increases based on the number of puzzles ordered and is capped at AUD60. 

For all other countries, rates start at AUD35 to AUD40 for one puzzle, increases based on the number of puzzles ordered, as is capped at AUD80 to AUD100 depending on your location.

Please note that the customer is responsible for any VAT, customs, duties and fees that may apply upon arrival in your country. If you are ordering from outside Australia, the prices of the puzzles do not include any of the applicable taxes or duties in your country.

We are working hard to get our puzzles ready to be shipped to more countries, so please stay tuned! If your country is not available at checkout, please send us an email at contact@reveriepuzzles.com.au to organise a quote.